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Everything you need to know

General Booking and RV Rental Information

Booking Process

Summary

In order to book one of our units, you must first request to book the dates through the corresponding rvme booking calendar. Next, we will issue an invoice through rvme, typically within 24 hours. Then you will have 5 days to review the invoice and make payment through the website. Once payment is made, your trip is confirmed. At this time, payment in full is required. 

 

Step by Step

Step 1: You will need to register an account at www.rvme.com

Step 2: You will need to confirm your account via the email that is sent to you from rvme. Make sure to check your junk-mail.

Step 3: Log in to your rvme account and find the desired RV. One way is to press “Search” without a date range. This will bring up all of the RVs. If you have a specific dates, then you can search the date range. After selecting your desired RV, scroll down to the “Booking Calendar” and choose your date range, then add the Delivery if required, then add your desired Rentable Items. Then submit the booking request.

Step 4: We will review the request and make any necessary adjustments. If the booking falls in our low season, we will manually add the Low Season Discount and invoice it back to you for review.

Step 5: After the booking has been invoiced back to you, you will receive an email prompt. You will need to Agree to the Rental Agreements prior to making Payment through the website.

Web Links to Each rvme Booking Calendar

Travel Trailers

Forest River 32'        Wilderness 25'

Island Trail 27'      Coachman 30'

Grey Wolf 28'       Komfort 27'

Baja 22'               Lil Jayco 20'

Coleman 28'       Big Jay 28'

Motorhomes

Tilikum 28'       Springer 28'

Keiko 23'       Willy 23'

Luna 23'
Delivery Process
Our primary Delivery area includes: Nanaimo, Parksville, Ladysmith and Coombs.
Standard rate for round trip delivery and setup: $155 + GST

Destinations

We mostly deliver to the central Island area but will provide custom quotes for further destinations. Please send us a message if you don’t see your desired location on our delivery list, which can be viewed during the booking process on the rvme booking calendars.

 

Target Delivery Times

Drop-off Times: 1 and 3 pm (Typically)

Pick-up Time: 10:45 am (Typically)

The above times work with most campsites, please notify us if you have a request outside of the times suggested. 

 

Drop-off

Includes set up of the trailer.  You are not required to be there in most cases. If you need assistance when you arrive, we will ask you to view our support videos and documents.  You also have the option to reach us by text or phone.

 

Pick-up

The time is chosen, so that we give you enough time at your campsite and us enough time to hook-up and vacate the site before checkout. If you know the trailer will be ready before 10:45 am we would appreciate a message ahead of time (preferably the night before).

Minimum Rental Period
We have 2 seasons, a High-Season and a Low Season and each have different minimums.

High Season:

Date Range: June 15th to September 15th 

Minimum: 5 Nights 

 

(3 and 4 night bookings will be considered closer to the actual date or if there is a 3-4 day break in-between 2 rentals)

 

Low Season:

Date Range: September 16th to June 14th 

Minimum: 3 Nights 

Self-Tow Trailer Rentals
We do permit self-tow travel trailer rentals under certain circumstances:

-The person towing must be 25 years or older

-Must have adequate truck and your own hitch with a ball size of 2-“5/16 or 2″ (depending on the unit).

-The hitch and the tow vehicle must be rated for the GVWR of the trailer.

-You must have an electric brake controller.

-You must have previous towing experience.

-On the return day, if we have the trailer rented to go out again, we will require it back by 1100 am. If a different time is requested, it must be approved and scheduled.

Included Items + Add-On Items

Each RV is equipped with everyday cookware and an outdoor mat.

Included Items List 
Electric Coffee Maker w/ Filters
Electric Kettle
Standard Kettle
Electric Toaster
1 Fry Pan
2 Sauce pans (Pots)
1 Colander
3 Mixing/Serving Bowls
1 Cutting Board
2 Small Storage Containers
1 Can Opener
1 Juice and 1 Measuring Jug
1 Bread Knife
2 Wooden Spoons
1 Spatula
1 Flipper
2 Small Cutting Knives

1 Outdoor Carpet

Add-on Items

Listed as “Rentable Items” and are available through the booking process on the rvme website.

 

Rentable items can also be added to the booking after the booking has been made.

Rentable Items
BBQ + Sm. Green Propane tank ($30)
Bedding + Towels for 4 ($100)
Camping Chairs ($5 ea.)
Generator + small Fuel can (Not Strong enough for A/C unit) ($60)
Propane Fire Pit and 10 Lb tank ($40)
Dishes ($25)


Dishes List
6 Dining Plates
6 Side Plates
6 Cereal Bowls
6 Settings of Cutlery
6 Mugs
6 Plastic Tumblers
2 Plastic Wine Glasses
End of Trip Procedure

We have 3 types of rentals

  1. Delivered Travel Trailer
  2. Self-Tow Travel Trailer
  3. Motorhome Rental
Last day with a Delivered Travel Trailer

Time
Our standard pick-up time is 10:45 am.

Renter Responsibilities
-Please have all of your belongings and garbage removed
-Please give the trailer and quick wipe and a quick sweep

Island RV Responsibilities
-We will complete a deep clean
-We will empty the grey and black tanks
Last Day With a Self-Tow Travel Trailer

Punctual
Please return at the scheduled time. We have standard return times, and we ask that you schedule the time that suits you best. If permitted to return at a time later than our normal, it must also be scheduled and adhered to. We will have staff waiting for your return.

Cleanliness
Please give the trailer a quick wipe and a quick sweep

We will complete a deep clean

Sani Tanks
We will empty the grey and black tanks
Last Day with Motorhome

Punctual
Please return at the scheduled time. We have standard return times, and we ask that you schedule the time that suits you best. If permitted to return at a time later than our normal, it must also be scheduled and adhered to. We will have staff waiting for your return.

Fuelling
The unit must be returned with a full tank of Gas and a full tank of propane. The best place for this is the nearby CO-OP Gas Station on Mary-Ellen Drive. Plan accordingly to complete this task.

Sani Tanks
The Grey and Black tanks can be emptied at our location upon return.

Cleanliness
The unit must be in clean condition, which includes: removal of all your belongings and garbage, a quick wipe and and a quick sweep. We will take care of the deep clean.
Cancelation Policy
We adhere to the rvme.com cancellation policy: https://www.rvme.com/cancellation-policy 

The cancellation policy will apply to all bookings processed through the website. The tiered approach is designed to allow some flexibility for the renter to cancel a trip in the event their plans change, or an unforeseen event happens. The tiered policy is also designed to protect the listing owners from cancellation revenue loss. In the event of a cancellation, varying percentages of the collected funds will be returned to the listing renter. As it gets closer to the booking a higher percentage will be allotted to the listing owner. The cancellation time frames are as follows:

 

  • If the booking is cancelled more than 30 days in advance, a full refund will be allotted to the listing renter.

  •  
  • If the booking is cancelled 30 days or less, and greater than 7 days in advance, a 50% refund will be allotted to the listing renter. Booking/Insurance fees and Service fees will still apply accordingly.

 

  • If the booking is cancelled 7 days or less in advance, a 0% refund will be allotted to the listing renter.

 

Short Notice Schedule Change

With each booking, the dates are blocked and made unavailable for anyone else to book.
If an early departure is requested during your trip, we will not offer a partial refund.
Pet Policy
We do allow dogs, and we have a pet cleaning fee of $75

Unfortunately we do not allow cats because of their nature to scratch furniture. 

Camping Without Hookups
Hookups refer to 3 things: Power, Water and Sewer (Sani)

Power

Without a power connection, you will run off of the 12 Volt battery system. You will need to conserve energy. The lights and the furnace will be the biggest draws. You will not have access to: The AC unit, the microwave and the plug-in outlets.

The batteries will last about 3-4 days if used conservatively. 

A generator may be required if your trip is longer than 3 days

 

Water: If you don’t have a water connection, you will have a limited supply of water. You will need to conserve.

Average Water Supply:
Travel Trailer: 200 Litres

Motorhome: 150 Litres

 

Sewer (sani): Without a sani connection,  you won’t have the ability to empty your grey and black tanks. This is usually only an issue if you are camping with a water hookup but no sewer connection.

View an RV Prior to Booking

We can schedule a meeting to show an RV. It can sometimes be challenging, especially in Summer. Prior to showing, we will need to make sure the unit is available and cleaned. 

 

We do provide multiple pictures and descriptions on our website. 

Motorhome Related Information

Insurance and Driver's Licences

Insurance Coverage

Because our Motorhomes are booked on the www.rvme.com platform, insurance is applied during the booking process. 

The website carries an ICBC peer-to-peer policy that covers up to 2 Million Dollars and has a $500 deductible

The charged amount for the insurance policy will be noted on the rvme invoice as the “Service Fee.”

Driver's License: You do not need a special endorsement on your driver's license to drive the units in our fleet.

 

Standard Pick-up + Drop-off Times

All pick-up and drop-off times must be scheduled ahead of your trip start date. 

Motorhome Pick-Up Times: 2-5 pm

Motorhome Drop-Off Times: 8-11 am

We will make efforts to accommodate requests outside of these times when possible. We will not be  able to confirm until 1 week prior to the start date. It will depend on other bookings for that particular unit.

Motorhome Area Permission

We typically restrict our Motorhome usage to Vancouver Island.

 

If “off-island” permission is granted we will allot 100 Km per day and charge 25 cents per Km for the excess amount. 

 

The Motorhomes must remain on paved roads or campgrounds. Restricted areas include: logging roads, gravel roads and “off-roading.”

Transport to and From our Location
Our location is: 6873 Mart Rd in Lantzville 

Proximity

Departure Bay Ferry terminal: 15-20 minute drive

Harbour Air/Heli Jet: 15-20 minute drive

Duke Point Ferry Terminal: 20 minute drive

Nanaimo Airport: 25 minute drive

Shuttle Services

Unfortunately we do not offer shuttle services

Nanaimo Taxi Suggestion

AC Taxi: 250-753-1231

Motorhome Rental Return Day

Punctual

Firstly we ask that you return at the scheduled time. We have standard return times, and we ask that you schedule the time that suits you best. If permitted to return at a time later than our normal, it must also be scheduled and adhered to. We will have staff waiting for your return.

 

Fuelling

The unit must be returned with a full tank of Gas and a full tank of propane. The best place for this is the nearby CO-OP Gas Station on Mary-Ellen Drive. Plan accordingly to complete this task. 

 

Sani Tanks

The Grey and Black tanks can be emptied at our location upon return. 

 

Cleanliness

The unit must be in clean condition, which includes: removal of all your belongings and garbage, a quick wipe and and a quick sweep. We will take care of the deep clean.

Mid-Trip Motor Vehicle Incident or Repair Requirements

Safety

In the event of an accident, alert the necessary authorities to insure the safety and well being of everyone involved.

 

Reporting

Please report the incident to us at your earliest convenience. If a claim is required, we will file it on your behalf.

If another vehicle is involved, make sure to ascertain the other party’s details. We will need: Driver’s name, driver’s license number, license plate number, and vehicle description (year, make, model).

 

Repairs

If repairs are required for any reason,  we will coordinate with you to make plans for the necessary actions. Depending on the situation we will help coordinate a fix with 2 primary goals in mind:

 

  1. Safety
  2. Continuation of your holiday

 

We are often able to problem solve and correct many issues over the phone or through messaging. If we aren’t able to, then we will escalate the approach to make additional arrangements. 

Hitch-receiver + Bike Racks + Towing

Hitch-receiver

There is a 2 inch receiver that can be utilized for a bike rack, although you will need to bring your own rack.

 

Towing

Towing another vehicle or trailer behind our Motorhomes is not permitted

Camping Without Hookups
Hookups refer to 3 things: Power, Water and Sewer (Sani)

Power

Without a power connection, you will run off of the 12 Volt battery system. You will need to conserve energy. The lights and the furnace will be the biggest draws. You will not have access to: The AC unit, the microwave and the plug-in outlets.

The batteries will last about 3-4 days if used conservatively. 

A generator may be required if your trip is longer than 3 days

 

Water: If you don’t have a water connection, you will have a limited supply of water. You will need to conserve.

Average Water Supply:
Travel Trailer: 200 Litres

Motorhome: 150 Litres

 

Sewer (sani): Without a sani connection,  you won’t have the ability to empty your grey and black tanks. This is usually only an issue if you are camping with a water hookup but no sewer connection.